| How many times
have you been disappointed with a call to a user support help desk?
How many times have you been told that your problem must be
escalated to another group and cannot be solved now? How many times
did you realize you were talking to someone who understood nothing
about your problem? At
Miner Miracles LTD, our help desk does not connect you to a nice
person reading cue cards. When you call our help desk, you reach a
knowledgeable engineer who can address the most difficult problems
immediately. This is the response you need at 3:00 am with a
critical patient in the emergency room.
24/7 help desk coverage can be
expensive, sometimes costing 30,000.00 $US per year, or more. Miner
Miracles LTD can offer better response for a fraction of these
costs. Our systems and networks are reliable and the few late night
service calls we receive do not justify a person sitting in front of
a phone 24 hours per day.
If you call at 3:00 am, you will
probably wake us up. We may sound a little sleepy, even a little
surprised that you experienced a failure, but we will address your
problem correctly the first time.
At Miner Miracles LTD, promptly
solving your problem is our top priority, not a side business. We do
not connect you to any person, we connect you to the right person.
MML Instant
Presence®
|
With
Instant Presence®
technology, network engineers are just seconds away from
directly assisting your users.
A problem in
installing software or in manipulating the image viewer can be
easily solved and demonstrated on your user's desktop while
they are talking on the telephone. In about 10 seconds, an
engineer can access their desktop, correct problems, show them
how to do specific tasks - all over the internet.
With
Instant Presence®,
the results are similar to having the engineer in your
facility. |
You can
safely allow our engineers temporary access to your computer for
assistance:
1. Make
sure an engineer from Miner Miracles LTD is ready to enter your
system.
2. Click on
the link below.
3. When you
see a File Download box, click on the Open button.
About
MML Instant Presence® Technology
-
ONLY YOU can initiate a remote
control session.
-
The remote control software
can ONLY be used to connect to a single MML engineering computer.
-
Communications between the MML engineer and
your system are ENCRYPTED to prevent hacking.
-
Before the engineer leaves your
system, he will COMPLETELY UNINSTALL the remote control software.
MML Instant Presence®
Technology is safe, secure and poses no known security risk to any
operating system. Contact us if you have questions or concerns.
One single source
for all your teleradiology needs. Contact us today.
|
